Translation under review
A. SHIPPING PRICES
General information
"Transport price or cost" is considered the price of transporting orders and "shipping price or cost" is the sum of the total transport costs and associated expenses (eg customs expenses associated with export).
The shipping price (total sum of all costs associated with transport) is shown to the user in the "shopping cart" during the order and before the checkout process, so the user will always know the shipping cost before to choose the payment option.
Shipping costs are based on the weight of the packaged package, but some shipping companies may consider the volumetric weight, this will be considered whenever the volumetric weight exceeds the real weight. The calculation basis for the volumetric weight depends on the shipping company.
Purchasing some items may include handling and packaging costs. For some destinations the shipping cost also includes Customs charges requested by the shipping company.
Shipping costs include handling costs (if applicable), packaging (if applicable), customs export costs (if applicable) and shipping costs. Handling and packaging costs are fixed while transport costs depend on the weight or volume of the order, dimensions and geographic region of destination. Any export costs depend on the country of destination and are requested by the transport company.
The maximum dimensions allowed for shipments are defined by the transport companies that carry out the shipments, thus, the size of the order may prevent shipments to some destinations. If during the preparation of the order there is no option to choose the transport company, it means that due to its size, it is not possible to send the order to the user's destination through the transport companies used on this website. In this case, at the user's request, we will try to obtain a quote from another transport company. For this, the user must request this request through the contact email of this website.
Free shipping
Free shipping information associated with the shopping cart will only appear when placing the order, if your geographic region of residence/shipping is covered by free shipping from a certain order value. You will also have information on the order value needed to enjoy this free shipping.
B. ORDER AND PAYMENT
During the progress of the purchase process, purchases are made through the "Buy" button associated with each item. The item is automatically transferred to the "Shopping Cart" which is accessed via the respective "Link", here quantities can be changed, new items added or deletion of unwanted products.
The various payment options available are, electronic payment, payment by MB reference (to pay in ATM), payment by bank transfer or payment on delivery. Depending on the geographic area, some of these payment options may not be available. During the ordering process, the user will only see the form, or forms of payment available for his geographic area.
- "Electronic Payments" are processed via Paypal or credit card, the latter also through Paypal (see "Secure Payment").
- Payments by "MB Reference" are made using data from the entity, reference and amount payable sent to the user. In this payment option, the goods are dispatched only after payment verification.
- Payments by "Bank Transfer" are made through IBAN and SWIFT provided during the ordering process. In this payment option, the goods are dispatched only after payment verification.
- The "Cash on Delivery" payment is made to the transport company upon delivery (only made in Mainland Portugal, Madeira and the Azores).
Even if the user may have chosen payment on delivery and this form of payment is available for their geographic area, the owner of this domain may, if he so wishes, request full or partial advance payment for the product ordered before shipping the goods and it is up to to the owner of this domain and only this one, the decision to request one of the prepayment options before sending the order to a particular customer.
C. ORDER PREPARATION AND SHIPPING
The forecast of the preparation and shipping times indicated in this section are not static, we will always try to adapt, if practicable, the preparation and shipping of the order to the user's needs. For this, the user must send a message to the contact email of this website and indicate a desired delivery time.
It is the user's responsibility, during registration, to provide all essential data so that the shipping company can successfully deliver.
Orders are usually sent by registered mail via CTT, CTT Expresso, DPD, DHL or GLS, although other transport companies can be considered at the user's request or at the option of the owner of this website.
If the user wants another carrier other than those mentioned above, should in this case and before finalizing the order, request the shipping quote to the contact email on this website.
The user can, if he so wishes, hire a transport company of his choice, arranging the collection himself at our facilities. Such logistics should be planned in advance through the contact email of this website and articulated with our services.
The shipping time varies with the geographic region of destination, the size and / or weight of the order. Information on the estimated shipping time after order preparation will be available during order placement.
If for any reason there is a delay in preparing and / or sending the order, the customer will be informed. A message will be sent to the email address indicated in the register about the change in the order status, as well as the change in delivery times.
For logistical reasons the owner of this website can make a delivery by a transport company other than the one chosen by the user at the time of ordering, without prejudice to the latter in relation to the shipping price or shipping time.
Items ready for shipment and in stock at our facilities are usually dispatched between 2 to 8 business days after the order preparation process and / or payment confirmation.
Items from our suppliers in Europe, even if there is no physical stock in our facilities, will have an indication of "Stock available". After ordering and / or confirming payment, these items may take 5 to 10 business days to be available for dispatch.
Items with the designation “Stock at Supplier” are requested from our suppliers after the order is placed by the user. As a general rule, they are high priced items and handcrafted, often in a personalized way. All or part of the payment can be requested from the user before the order is placed with our suppliers, regardless of whether the "Payment on Delivery" option is available in the progress of the purchase order. The shipping time for the user depends on the production and / or shipping time by the supplier. All information related to the article's manufacturing process will be updated by message to the email indicated in the registration.
Items manufactured and assembled manually in our facilities, may take between 5 to 10 working days to be processed and shipped. These articles will have the indication “Manually Processed”, associated with the description of the article.
Every precaution will be taken to protect and store fragile objects, as well as to ensure safe shipping. At the user's request, insurance may be requested and will be borne by the shipper. The insurance will only be valid when the order is accompanied by the detailed invoice for the insured items. To request insurance, the user must contact us via the contact email on this website.
We advise the user to group their items in one order. We cannot group two separate orders placed separately, and shipping charges will apply to each of them.
All shipments have a tracking code that can be viewed online.
D. DELIVERY
If the user is a company, delivery is made exclusively at the customer's risk and expense. If the user is a consumer, the risk of accidental loss and accidental deterioration of the product sold, is only transferred to the user with the delivery of the product sold.
Delivery is made to the delivery address specified by the customer and is considered effected, even if the buyer is not the recipient of the order.
During receipt, the goods must be inspected by the customer or his representative and checked for transport damage. The transport and packaging damages detected by the customer or his representative must be immediately communicated to the employee of the transporting company, asking for confirmation thereof with details of the damage in the transporting company's document.
In case of damage to the merchandise not detected during delivery but only afterwards, the user should immediately send a message to the contact email of this website, informing him of what happened with sending a photograph and describing the damage.
Failure to comply with the last two obligations described above may result in the loss of the right to revoke and cancel or activate the guarantee and indemnity.